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WORKING
FOR THE CUSTOMER
Customers need a shop that holds them first
before the insurance company. There are many issues that we handle internally
to ensure you and your car are receiving full return to pre-accident condition;
parts quality, car rentals, deductibles, betterments, appearance allowances,
adjustments, etc.
We have always worked for the customer. Following is a recent radio broadcast
aired by Bob Juniper of Three-C Body Shops in Central Ohio that was published
in April's issue of BodyShop Business Magazine. This agreement is an example
of the restrictions put on Direct Repair Shops, and it is the reason why
we are not direct repair.
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Excerpted from BodyShop
Business Magazine, April 00 -
DIRECT
REPAIR SHOP AGREEMENT
RADIO WAVES
"This is Bob Juniper
with Three-C Body Shops. I've got my hands on a direct
repair shop agreement written by the insurance company.
This is what a collision shop must sign in order to
be on the list. Hold on to your wallet.
Minor appearance damage will not be included in the
estimate.
In English, this means the shop agrees to overlook
some items in the repair process ... You lose.
The use of non-OEM, original equipment parts, is mandated
where applicable.
Translation: the shop is required to use aftermarket
or imitation parts .... You lose, again.
Current
discount on parts and labor is _____ (blank).
This amount is to be filled in by the shop. And
that means the cheapest priced shop gets the deal,
and not the quality-driven shop. Strike three ...
You're out!
I'm
not making this stuff up! Want a copy of this agreement?
I'd be more than happy to fax it to you. Call me at
______. Three-C Body Shops. We care about you and
your car."
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Re-printed
courtesy of BodyShop Business
April 2000.
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Bumper to Bumper works for the customer. We offer
an abundance of information on this web site, but we also work hard
to make sure you don't have to worry about all of these details - we
protect your interests.
OTHER
INDUSTRY LINKS
If you would like to investigate issues such as these
further, following are a few helpful links:
The
New Hampshire Automotive Collision Repair Service Network
The ACRS Network site is here to provide the autobody and collision
repair professional, and consumers, with quality and useful information
pertaining to the collision repair industry in New Hampshire.
State
of NH Insurance Laws
The actual law regarding claim settlement, including estimates, total
losses, valuation, and the right to bring your vehicle to any shop of
your choice. This site is the actual legal language, and can be tedious
reading.
Body Shop Business
Magazine
Find out more recent news and issues with insurance companies and body
shop business in general.
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